the Document Feeder for my scanner doesn't seem to work

[soozz]

I have a lot of paperwork that needs to be scanned into my computer, but when I put it into the document feeder (~13 pages)

on the top, the paper doesn't get drawn in.  I don't know how to fix this.

[banhien]

@soozz 

Please try the following Guide   

              HP OfficeJet 5230 | 5220 | 5255 | 6950 | 6960: Scan 2 sided documents and automatically sort pages

You have to install printer software and driver first

Regards.

[soozz]

Thanks for your suggestion.  I looked at the video link you sent, but that's not really the problem.

If I put paper into the feeder on top for scanning, the paper doesn't get drawn in to the feeder.  I don't know how to fix 

this, and I don't want to have to scan each page individually.  There are 13 pages.

[soozz]

I spoke to a tech at HP who tried to help me fix this problem, and then he said that my printer/scanner/faxer was

broken and I should get a new one.  Then we got cut off.  Does someone know how I can move ahead with this

instead of living with one where I have to scan every page of a multipage document?  It's a giant pain.

Thank you.