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soozz
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the Document Feeder for my scanner doesn't seem to work

HP Recommended
HP Officejet 5255
Microsoft Windows 10 (64-bit)

I have a lot of paperwork that needs to be scanned into my computer, but when I put it into the document feeder (~13 pages)

on the top, the paper doesn't get drawn in.  I don't know how to fix this.

3 REPLIES 3
banhien
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Message 2 of 4
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HP Recommended

@soozz 

 

Please try the following Guide   

 

              HP OfficeJet 5230 | 5220 | 5255 | 6950 | 6960: Scan 2 sided documents and automatically sort pages

 

You have to install printer software and driver first

 

Regards.

BH
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soozz
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HP Recommended

Thanks for your suggestion.  I looked at the video link you sent, but that's not really the problem.

If I put paper into the feeder on top for scanning, the paper doesn't get drawn in to the feeder.  I don't know how to fix 

this, and I don't want to have to scan each page individually.  There are 13 pages.

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soozz
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I spoke to a tech at HP who tried to help me fix this problem, and then he said that my printer/scanner/faxer was

broken and I should get a new one.  Then we got cut off.  Does someone know how I can move ahead with this

instead of living with one where I have to scan every page of a multipage document?  It's a giant pain.

Thank you.

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