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‎05-18-2022 07:14 PM

HP Recommended
Product: HP ENVY 6075 All-In-One Printer

my printer is showing a red x and the error is that the tray isn’t closed or filled but both r in fact done (closed and full) i was wondering what to do. 

Category:
1 person had the same question
1 REPLY 1

‎05-22-2022 08:28 AM

HP Recommended

@ak_01

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day


I am an HP Employee

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