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08-15-2021 10:15 AM
The most efficient way to remove a partial jam usually requires you to "floss" the paper path. This is done by taking either stiff piece of paper or thin mylar and pushing it through the paper path in the direction of paper travel. In most cases this will either push the bit of paper out where you can grab or eject it completely. Never push in the opposite direction of paper travel as you can damage sensor flags that way,
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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