what does E2 error code mean on a smart tank wireless series 455, it keeps sticking, clicking sound.

[James1v]

The machine keeps jamming, making a clicking noise and the printing is double or treble vision.

[Dragon-Fur]

@James1v 

Open User Guide

Page 15 - E2 Error -  Illustration, explanation, and solution

Partial Excerpt

NOTE:  See illustrated information in the User Guide on Page 15

Error E 2 - No Resume Light

The Number of copies icon is alternating between the letter E and the number 2. The Resume light is off.

Cause / Solution

The printer receives a single-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the page with errors.

To clear the error, press any button on the control panel or wait for two minutes.

To avoid the paper length mismatch problem, do one of the following before printing.

– Change the paper size setting for the printing job to match the paper loaded.

– Remove all paper from the input tray, and then load paper that matches the paper size setting for the printing job.

TIP:You can change the default paper size automatically detected by the printer. For more information, see Change the default paper size detected by printer on page 22

OR

E 2 - Plus Resume Light

The Number of copies icon is alternating between the letter E and the number 2.

At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause    Solution

The printer receives a multi-page printing job, detects that the paper length for the printing job does not match the length of the loaded paper, and then prints out the first page of the job with errors.

– To cancel the printing job, press the Cancel button ().

– To continue printing the remaining pages, press the Resume button ().

The remaining pages will have the same errors as the first page.

TIP:You can change the default paper size automatically detected by the printer. For more information, see Change the default paper size detected by printer on page 22.

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Help for using EWS

Check / Adjust the default paper size in the Embedded Web Server (EWS).

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

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Example - HP Smart - Windows - Document Print menu

HP_Smart_W10_PDF_Print_4

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Smart Tank Wireless 450 series 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[James1v]

The motor drawing the paper through the machine seems to be slowing down to a stop, it really shouldn't do that, should it?

The paper is a4, its set to print on a4 plain paper. Still crawling to a halt.

[Dragon-Fur]

@James1v 

Anything that prevents a healthy printer from printing a supported action should not happen.

So, no - I'd guess something is wrong.

What?

I don't know.

Sounds like a feed problem, possibly hardware.

• 'E4' Error (Paper Jam)
•  An 'Out of Paper' error displays, printer does not pick paper

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[James1v]

I think I'm going to have send it back, though I've looked everywhere on the site and cannot see a "Returns" advice page.

Can anyone direct me to one?

Thanks for the replies, much appreciated.

[Dragon-Fur]

@James1v 

You are welcome.

Understood.  If the error cannot be cleared and the unit is within the "purchase return" window, then returning the printer is an option.

"We" cannot help with returns - we are not a business branch of HP.

Returns are handled by the HP Store (assuming you purchased the device from HP).

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy  *

Contact Information is provided after these two selections have been made.

* In the case of your return, you might instead select "Get help with an order I already placed"

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What else?

If "return" is not an option for any reason,

Contact HP Technical Support in your region and submit a case to HP.

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Scroll to bottom > Ask the Community

Post New Question

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Submit a case for Warranty Support / Repair to HP Support. 

Reminders

• Case submission to HP Support is available to those whose devices are still in Warranty.

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.

• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

HP Technical Support – Contact Information

1. Submit information / case online
2. Sign in or continue as a guest
3. Certain regions provide phone / chat contact after the case is submitted online

Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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>>> HP Support on Facebook >>>  HP on Facebook

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

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Product Registration

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"