when i try to print from my laptop it says there is no paper in the printer, but i am able to print

[0101xyl]

using my laptop HP Pavillion, trying to print to Epson HP Envy 5546, when i try to send a document to print, nothing happens, the print queue information says there is no paper, i have checked the trays, no obstructions etc, rebooted several times,  I am able to print a document from my phone so the printer is operational, any ideas? 

[Max3Aj]

@0101xyl, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing an issue where your HP ENVY 5546 All-in-One Printer shows a "no paper" error when printing from your HP Pavilion laptop, even though it prints fine from your phone. Let's walk through some steps to resolve this:

Check Printer Connection

Since it prints from your phone, the printer is operational. However, ensure your laptop is connected to the same Wi-Fi network as the printer:

• On your laptop, go to Settings > Network & Internet > Wi-Fi and confirm it's the same network your phone uses.

Update or Reinstall Printer Drivers

Outdated or corrupted drivers can cause communication issues:

• Go to the HP support page.
• Download and install the Full Feature Software and Drivers for your operating system.
• After installation, restart your laptop.

Clear the Print Queue

Sometimes the print queue gets stuck:

• Press Windows + R, type services.msc, and press Enter.
• Scroll to Print Spooler, right-click it, and select Stop.
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files.
• Go back to services.msc, right-click Print Spooler, and select Start.

Check Paper Settings

Mismatch in paper size/type settings can trigger false "no paper" errors:

• On your laptop, go to Control Panel > Devices and Printers.
• Right-click your printer > Printing Preferences.
• Ensure the paper size and type match what's loaded in the tray (e.g., A4, Plain Paper).

Try Printing a Test Page

• Right-click the printer in Devices and Printers > Printer Properties > Print Test Page. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support