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HP Recommended
HP LaserJet Pro M428fdn
Microsoft Windows 10 (64-bit)

HP LaserJet Pro M428fdn подключен по USB к компьютеру. Включен общий доступ. На другом компьютере, через сетевое окружение устанавливается без проблем.

Но! При отправке на печать с другого компьютера ничего не происходит. В заданиях на печать, ничего не появляется. На компьютере, к которому он физически подключен, отправляем на печать что угодно и через 10-15 секунд, выходят все листы, которые были ранее отправлены с другого компьютера (при этом, они начинают появляться в заданиях на печать). То есть при каждом новом включении компьютера, к которому физически подключен МФУ по USB, надо обязательно с этого ПК распечатывать любой лист (даже пустой). 

Отключение брандмауэра, выдача полных прав на доступ к устройству, отсутствие антивируса (кроме стандартного майкрософтовского защитника), подключение к другой ОС (шнур к компьютеру с Win 7, сетевая печать с ПК Win10 и наоборот) ни к чему не привели.

При этом, МФУ HP LaserJet M1132 без проблем печатает на этих же компьютерах в независимости к кому подключен.

Подскажите, где искать проблему?

2 REPLIES 2
HP Recommended

Hey @1Magic 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
HP Recommended

The HP LaserJet Pro M428fdn is connected via USB to the computer. Shared access is enabled. On another computer, through a network environment, it is installed without problems.

But! Nothing happens when you send it to print from another computer. In print jobs, nothing appears. On the computer to which it is physically connected, we send anything for printing and after 10-15 seconds, all the sheets that were previously sent from another computer come out (at the same time, they begin to appear in print jobs). That is, every time you turn on the computer to which the MFP is physically connected via USB, you must print any sheet (even an empty one) from this PC.

Disabling the firewall, granting full access rights to the device, the absence of an antivirus (except for the standard Microsoft defender), connecting to another OS (a cord to a computer with Win 7, network printing from a Win10 PC, and vice versa) did not lead to anything.

At the same time, the HP LaserJet M1132 MFP prints without problems on the same computers, regardless of who it is connected to.

Can you tell me where to look for the problem?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.