0x800f020b

[gnash777]

I have an ongoing Windows Update issues regarding: 

Hewlett-Packard - USB - 58.2.1778.23178

Download error - 0x800f020b

I have tried many options to fix this issue (before upgrading to Windows 11), but every possible solution has not resolved the issue. How do I solve this issue?

[Hawks_Eye]

Hi @gnash777 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation—I'm really sorry this persistent Windows Update error has been such a roadblock. The error code 0x800f020b typically means that Windows is trying to install a driver update for a device that’s either not currently connected or not detected properly, often related to USB-based printers or scanner components.

Let’s walk through a focused approach to help resolve it:

Step-by-Step Fix for Windows Update Error 0x800f020b

 

1. Disconnect the Printer Temporarily

• Unplug the USB cable from your HP OfficeJet Pro 9015 (if connected)
• Restart your computer
• Try running Windows Update again

This prevents Windows from attempting to install a driver for a device it can’t fully detect.

 

2. Manually Install the Correct Driver

• Visit: HP OfficeJet Pro 9015 Drivers & Software
• Download and install:
  • Full Software Solution
  • HP Universal Scan Driver (if listed)
  • HP Smart App (optional, for wireless setup and scanning)

Installing the full driver package ensures all components are properly registered, which may stop Windows from pushing incomplete updates.

 

3. Hide the Problematic Update

If the error persists, you can prevent Windows from retrying the same update:

• Download the Show or Hide Updates Troubleshooter from Microsoft:
  https://support.microsoft.com/en-us/topic/how-to-temporarily-prevent-a-driver-update-from-reinstalli...
• Run the tool and select Hide updates
• Choose Hewlett-Packard - USB - 58.2.1778.23178 from the list

This stops Windows from attempting to install the problematic driver again.

 

4. Clear Windows Update Cache

• Open Command Prompt as Administrator
• Run the following commands one by one:
  net stop wuauserv
  net stop bits
  del /f /s /q %windir%\SoftwareDistribution\Download
  net start wuauserv
  net start bits

This clears the update cache and may remove corrupted remnants of the failed driver.

Let me know what happens after installing the full driver and hiding the update—I’ll guide you further if needed. You’ve done everything right by staying persistent—I’ll stay with you until it’s resolved.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye