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HP Recommended
hp envy 6052 all in one printer
Microsoft Windows 10 (64-bit)

Im trying to reinstall my hp envy 6052 all in one printer.  im at the dowload from 123.com.  it started dowloading and apparently has stalled.  what do i do to get this going again as i really need my printer.

 

many thanks

Just_Jenny

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Here's what we suggest:

1, Reset Wireless to defaults

https://www.youtube.com/watch?v=TWBAFvOJuGk

2. Setup using HP Smart app

https://www.youtube.com/watch?v=VANXW-gNHaI

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Unbox, Setup & Connect to 5GHz ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Here's what we suggest:

1, Reset Wireless to defaults

https://www.youtube.com/watch?v=TWBAFvOJuGk

2. Setup using HP Smart app

https://www.youtube.com/watch?v=VANXW-gNHaI

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Unbox, Setup & Connect to 5GHz ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
HP Recommended

Hi - thank you!! that and working my way thru smart app did the trick!!!  thank you so much for your help!!

 

Jenny

HP Recommended

Hi @Just_Jenny ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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