2 devices same printer

[JulioBro]

This has appeared in previous machines, but recently I got a Win 10 notebook and freshly installed the printer and it appears as 2 devices: HP Photosmart 7510 series (Network) and HP61BF6A (HP Photosmart 7510 series)

OK, can I remove one or do I need to leave both?

[asmita6658]

Hi @JulioBro

Welcome to the HP Support Community. I'd be happy to assist you with the printer issue. 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

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