• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-23-2022 11:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet Pro 6960 All-in-One Series Printer.  Looking to update software or driver to enable 2-sided scanning and printing.  

1 person had the same question
1 REPLY 1

‎09-23-2022 11:09 AM

HP Recommended

Repairatrooper_0-1663952869208.png

 

Duplex printing should be enabled automatically but often the driver fails to detect the duplex capabilities of the printer. 

Try the following:

On your computer, go to control panel>devices and printers and then right click on the icon for your printer. Select "printer properties" from the drop down menu. Click on the advanced tab and ensure that you have an HP driver installed not a "Microsoft Class or IPP driver" installed. If you do not have an HP driver listed, delete the printer and start over. If it is an HP driver, next click on the device settings tab. Scroll down and make sure that under installable options it shows that the duplex is installed. Changed to installed if it is not.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.