2 year old HP Officejet 5255 will not run on new HP 23" touchscreen computer running on Windows 11

[Dan221]

I have a 2 year old HP OfficeJet 5255 printer that worked perfectly on my refurb HP computer running Win. 7 Pro until the computer crashed. I purchased a new HP 23" touch screen desk top computer 6 months ago and have tried to download the drivers and set up for the printer 4 or 5 times but after the set up I can never find it on the computer to run any tests.  The printer does not perform any  scans and if I attempt to print anything, it sounds like it is printing but only produces a blank sheet of paper.  Going through HP for any assistance is like banging your head on the wall and twice as frustrating.

[Dragon-Fur]

@Dan221 

Welcome to the HP Community Forum.

Not sure where or why the installation is failing.

?

In general, when software / applications do not install, Check

Windows Updates - in general, things run better when Windows Updates are installed and current

If you have persistent issues downloading / installing, consider starting with:

Restart everything, including the router that controls your network.

Make sure your network is set to a Private Profile (as opposed to "Public")

and

Switch on Network / Printer Discovery

Windows 11

Settings > Network & internet >

At top, in current connection > Properties

OR Select Network connection type (for example, Ethernet)

Next,

Check / Switch Profile to Private

If you cannot switch out of the Public Profile, check your Security Software to make sure your network is "Trusted" / Private.

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There are two main parts to the printer software:

HP Smart - Windows - Application - I've included some notes on installing the application later in this message

Full Feature Software - Windows - Full driver printer software.

The Full Feature Software for this printer is supported in Windows 11.

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I've included (below) how to install the full software using the standard Web Pack installation package.

Printer Software - Windows

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

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Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

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References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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Example - Windows - Parts - Printer Software

Parts_to_Printer_Software_7

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5255 All-in-One Printer 

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