20.79.1.6692

[Kleinwaedi]

by updating Windows, the following error code arrives 20.79.1.6692

[Max3Aj]

Hi @Kleinwaedi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The 20.79.1.6692 error on your HP OfficeJet Pro 9010e printer is likely a firmware or software issue that appeared after updating Windows. Here are some troubleshooting steps to resolve it.
 

Restart Your Printer & Computer

• Turn off the printer and unplug it from power.
• Restart your computer.
• Plug the printer back in and turn it on.
• Check if the error persists.

Update Printer Firmware

• Visit HP Support and download the latest firmware for the OfficeJet Pro 9010e.
• Install it following HP’s instructions.
• Restart the printer and check if the issue is resolved.

Reinstall Printer Drivers

• Uninstall the current printer drivers:
  1. Open Control Panel > Devices and Printers.
  2. Right-click your printer and select Remove device.
  3. Go to Device Manager > Printers, right-click your printer, and select Uninstall device.
• Download and install the latest drivers from the HP website.
• Restart your computer and check if the issue is fixed.

Perform a Hard Reset on the Printer

• Factory Reset:
  1. On the printer’s touchscreen, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
  2. The printer will reboot and reset to factory settings.
  3. Set it up again and test.

Check Windows Update & Print Spooler

• Go to Settings > Windows Update and install all available updates.
• Restart the Print Spooler service:
  1. Press Win + R, type services.msc, and press Enter.
  2. Find Print Spooler, right-click it, and select Restart.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support