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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- 2610XI All-in-one print driver

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07-10-2022 09:38 AM
Hello,
I have a HP 2610XI All-In-One printer and running Windows 11 OS on my PC. I loaded HP Smart as the HP site indicated I should do. After loading HP Smart, and trying to Add Printer, it cannot find my printer. The printer is connected by an Ethernet cable to a wifi extender. I have successfully set this connection up before on an older laptop running an older Operating system, but this laptop doesn't work apparently since I've upgraded to Windows 11. I'm assuming there are no drivers available for this OS, and that is the crux of the problem, but not sure why it can't at least find the printer on the network. This is frustrating because I've got other apple devices in the house and they all locate and print to the printer without issue. Any insight into this would be appreciated. Thank you
07-13-2022 04:11 AM
@Coug395, Welcome to the HP Support Community! I’m here to help.
This model printer is not compatible with the HP Smart app due to its age and there is no driver available on the HP Support site. This is an end of life printer.
Install the printer using Windows built-in driver for printing. (Skip if you are able to print)
Refer to this document to know how. Try printing. Use Deskjet 990c driver if your printer is not listed.
Refer to this document HP printer setup (Windows built-in driver) for help.
Note: No software is available for scanning. You may use MS paint.
Use a compatible scanning app to scan from the computer. Scanning from the printer screen is not possible in this case.
HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.
Go to Installing and Using HP Scan and Capture (Windows 10) for more information.
Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.
Search Windows for Scan, and then click the Scan app in the list of results.
Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.
Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.
If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee