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03-25-2021 07:56 PM - edited 03-25-2021 08:12 PM
I put new cartridges in. Tells me its low on ink. I have it connected USB only. HP solutions will not acknowledge cartridge change . I DO NOT WANT HP INK SERVICE. Also, printer is not showing up in applications or software. It is on my desktop though. It's also showing that it's registered. This is the worst experience I've ever had with a printer. I just want the printer to work. Also the printer sounds like it's going to print. Then, nothing happens.
03-25-2021 09:45 PM
First, be sure to unplug the printer and plug its power back and power on the printer.
Please right-click the Start menu and select Run, type Control Printers and press OK.
Double-click the printer icon and select HP Smart.
Double-click the printer icon at the top and press on Advanced Settings.
Open the Settings tab.
Select Restore and then Restore Factory Defaults, be sure to confirm any prompt and the printer will restart.
Now, press and hold the cancel button for 3 seconds, does the printer starts to print?
If the printer is connected wirelessly, you would need to reconfigure its wireless connection:
Open any wirelessly connected device and make sure it is connected to your home network.
Open the HP Smart app and click the plus sign, Setup your printer if it is listed, if not press Setup and Add a new printer or Add Printer and follow the steps on screen to reconnect the printer.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
03-26-2021 08:01 AM - edited 03-26-2021 08:58 AM
To reconnect, make sure:- The computer and the printer are on the same network.
- The printer's IP address is correct. Open a new browser window, and then enter the printer's IP address.
Tip: To obtain the printer's IP address, print the network configuration page. Also, you might be able to view the IP address from the printer's display. For more information, see the documentation provided with the printer. Do I leave the USB cord plugged in when trying to go wireless with the printer? I added this printer and set it as the default printer. Printer will not print a test page. This is the default printer #HPC78E1D (HP deskjet 2700 series) I have the USB cord plugged in.