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Locked

‎07-16-2023 07:55 PM

HP Recommended
Product: Deskjet 2755e

Need to reset the custom user password on my 2755e printer without using HP Smart or the EWS.

I changed the printer pin to an alpha numeric custom user password (length 24).

I try to log into advanced settings on HP Smart or the EWS and I get "Incorrect Password. Try Again." error.

I've been battling this issue since March 19, 2023.

Three different solutions presented to me on the community boards have not worked.

The HP+ customer service is horrible. They never respond to me. Four months and my issue remains unresolved.

Product number: 26K67A

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