2755e driver not working

[hasannyc]

printer driver not available message

[A_Gayathri]

Hi @hasannyc ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the "Printer Driver Not Available" message typically indicates that the printer driver isn't installed, the driver is outdated, or there’s an issue with the current driver installation. Here are some steps to resolve this issue for your HP DeskJet 2755e All-in-One Printer:

Restart the Printer and Computer:

• Turn off the printer, wait a few seconds, and then turn it back on.
• Restart your computer as well to ensure all connections are refreshed.

Check for Windows Updates:

• Sometimes, outdated system files or settings can cause driver issues. Go to Settings > Update & Security > Windows Update and install any pending updates.

Reinstall the Printer Driver:

• Visit the HP Support website and download the latest printer driver for your HP DeskJet 2755e. Make sure to download the driver that matches your version of Windows.
• After downloading, install the driver and follow the on-screen instructions.

Use the HP Smart App:

• If you don’t already have it, download the HP Smart app from the Microsoft Store.
• The app can automatically detect and install the necessary drivers for your printer.

Uninstall and Reinstall the Printer:

• Go to Settings > Devices > Printers & Scanners.
• Find your HP DeskJet 2755e in the list, select it, and click Remove device.
• After removing, reconnect the printer and try to add it again through the same menu.

Run the Printer Troubleshooter:

• Open Settings and go to Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and then Run the troubleshooter to detect and fix any issues automatically.

Let me know if any of these steps work or if you'd like further assistance!

I hope this helps. 

Take care and have a good day.

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