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- HP Community
- Printers
- Printer Setup, Software & Drivers
- 3420e Setup cartridges

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08-24-2023 11:17 AM
3420e
Setup Cartridges Error
Tried Resetting, one cartridge at a time. Still no luck.
As you can see in the photo the WiFi is working but the cartridge issue won't resolve itself....
Any ideas
Here is a screen shot and a photo of the errors.....
08-27-2023 09:33 AM
Hi @Wanker123
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing cartridge issues with HP Printer.
You can perform the steps mentioned in this link.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
08-30-2023 02:44 PM
Tried that solution before I contacted you plus a hard reset by leaving it turned on and took out and unplugged the power cord for 60 seconds and plugged back in but still the same issue.
Is there any way of just using the printer with store bought cartridges without hooking the printer upto the Internet and HP Smart ect
09-02-2023 07:04 AM
Hi @Wanker123
I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee