• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-06-2016 05:28 PM

HP Recommended
Product: Deskjet 3755
Operating System: Microsoft Windows 10 (64-bit)

USB only

 

Windows up to date, reinstalled numerous times, used every solution offered.

 

Printer will print from the Scan Doctor but will not print a test page or print a document

 

IPV4 does not list a Domain Name

 

HP scans done numerous times, all checks are green - no test page. Replaced USB cable, and reinserted differnt slots, no test page.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2016 11:19 AM

HP Recommended

Welcome @ShelleyB63,


Thanks for engaging in the HP Forums! I see by your post that you are having issues printing and scanning from Windows 10. I will certainly do my best to help you.

 

What driver did you install?

 

Here is the link for the latest drivers if you haven't downloaded and installed them yet: HP DeskJet 3700 All-in-One Printer series Full Feature Software and Drivers.

 

I would try all the steps listed in this document to see if they will help:

Printer is Offline .
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-07-2016 11:19 AM

HP Recommended

Welcome @ShelleyB63,


Thanks for engaging in the HP Forums! I see by your post that you are having issues printing and scanning from Windows 10. I will certainly do my best to help you.

 

What driver did you install?

 

Here is the link for the latest drivers if you haven't downloaded and installed them yet: HP DeskJet 3700 All-in-One Printer series Full Feature Software and Drivers.

 

I would try all the steps listed in this document to see if they will help:

Printer is Offline .
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-07-2016 11:31 AM

HP Recommended

Thank you - we FINALLY got it working after uninstalling everything and starting over.  Honestly, this was a heck of a lot of work for a printer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.