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‎11-18-2016 06:48 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3830
Operating System: Microsoft Windows 7 (64-bit)

Hello

 

I am trying to put this printer on network.

I have sucessfully connected the printer via WiFi

I am able to ping the device via intranet

I am able to see the printer within the network web interface (http://192.168.1.179)

 

When i use the drivers software package, i am requested to enter either hostname or ip address, i tried both but the software is unable to find printer and install drivers!

 

I tried on 3 computers, 1 with windows 10, and two with windows 7

 

Any idea is very welcome

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2016 09:51 AM

HP Recommended

Hi,

What is your exact printer model? the HP Officejet 3830 or the HP Deskjet Ink Advantage 3830?

 

I suggest ensuring you use the correct driver for your printer, the printer models might be confusing:

 

HP Deskjet Ink Advantage 3830:

http://ftp.hp.com/pub/softlib/software13/COL61002/mp-147036-2/DJ3830_61.exe

 

HP Officejet 3830:

http://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_72.exe



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-18-2016 09:51 AM

HP Recommended

Hi,

What is your exact printer model? the HP Officejet 3830 or the HP Deskjet Ink Advantage 3830?

 

I suggest ensuring you use the correct driver for your printer, the printer models might be confusing:

 

HP Deskjet Ink Advantage 3830:

http://ftp.hp.com/pub/softlib/software13/COL61002/mp-147036-2/DJ3830_61.exe

 

HP Officejet 3830:

http://ftp.hp.com/pub/softlib/software13/COL61240/mp-147826-1/OJ3830_72.exe



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-21-2016 01:32 AM

HP Recommended

Yes indeed it was quite confusing.

 

Thank for clarifying and providing solution

Was this reply helpful? Yes No
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