3830 all in one printer status shows user intervention. wont print my documents

[olbjones]

new printer it printed test page. I'm only using the black cartridge . in printer preferences i checked black ink only. it's set as default printer. it won't print documents. printer status is user intervention

[asmita6658]

@olbjones

Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an error about "User Intervention" while printing. 

Don't worry, I'm here to help! To better assist you - 

1) Are you experiencing the same issue while making a copy as well? 

2) Any blinking lights or error on the printer's control panel? 

Let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Clear the print queue - 

1) Search Windows for local services, and then click view local services in the list of results.
2) In the list of services, find the Print Spooler.
3) Right-click Print Spooler, and then select Stop.
4) After the service has been stopped, close the service window.
5) Search Windows for C:, and then click Windows in the list of results.
6) Double-click the System32 folder, and then double-click the spool folder.
7) Double-click the PRINTERS folder.
8) Delete all the files in the folder.
9) Try to print.

Step 3 Reset the printer -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

If the issue still persists, try creating a manual connection. Here's the video link for steps.

Hope this helps!

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!