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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

Setup with a new DeskJet 4152e failed when I tried to set up direct WiFi connection with my printer. The page I printed only printed colored ink so the password to setup the printer wasn’t visible. The printer is new, out of the box. Not one page was printed before I tried to setup and the black ink wasn’t working. Could it be a bad ink cartridge?

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