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‎05-13-2021 07:21 PM

HP Recommended

Once again, this printer has become disconnected!!!! I lost power to my internet router and suddenly EVERYTHING is broken!!!! It suddenly tells me that the printer needs to have a driver installed! Print & Scan Doctor is worthless; HP Smart app is worthless; online HP help is worthless!!! And trying to contact a support representative is totally useless, since they constantly tell me that I have to have a permanent connection to my laptop, WHICH COMPLETELY IGNORES THE FACT THAT THE PRINTER IS WIRELESS!!!! If I had wanted a permanentl

1 REPLY 1

‎05-13-2021 08:59 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset and try to setup again.

 

https://www.youtube.com/watch?v=c3UfOD-5huA

 

These resources will be useful for the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xzQowix3LmJEgBG

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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youtube.com/watch?v=c3UfOD-5huA
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how check & update Firmware using ...
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youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xz...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to connect the HP DeskJet Plus 4152
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