• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-13-2021 07:21 PM

HP Recommended

Once again, this printer has become disconnected!!!! I lost power to my internet router and suddenly EVERYTHING is broken!!!! It suddenly tells me that the printer needs to have a driver installed! Print & Scan Doctor is worthless; HP Smart app is worthless; online HP help is worthless!!! And trying to contact a support representative is totally useless, since they constantly tell me that I have to have a permanent connection to my laptop, WHICH COMPLETELY IGNORES THE FACT THAT THE PRINTER IS WIRELESS!!!! If I had wanted a permanentl

1 REPLY 1

‎05-13-2021 08:59 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset and try to setup again.

 

https://www.youtube.com/watch?v=c3UfOD-5huA

 

These resources will be useful for the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xzQowix3LmJEgBG

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP DeskJet Plus 4100 & HP+ series
HP DeskJet Plus 4100 & HP+ series
youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xz...
Share your videos with friends, family, and the world
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.