4255e Failed Driver installation.

[Cwickster]

I have HP Smart and it keeps failing to install the driver for the 4255e printer. All the solutions I find say to use HP Smart. Even the manual solution from HP Smart failed.

[Jerry_57]

Hi @Cwickster,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing persistent issues with installing the driver for your HP 4255e printer using HP Smart. Here are some steps you can follow to resolve the issue:
 

Check Internet Connection: Ensure that your internet connection is stable since HP Smart often requires an internet connection to download the latest drivers.

Disable Firewall/Antivirus Temporarily: Sometimes, security software can block the installation process. Try temporarily disabling them and reattempt the installation.

Run Windows Update: Ensure your Windows OS is up to date, as driver installations may rely on the most recent updates from the operating system.

Clean Boot:
 

• Open the Run dialog by pressing Windows Key + R, type msconfig, and press Enter.
   
• Select the Services tab and check the box for Hide all Microsoft services. Click Disable all.
   
• Go to the Startup tab and click Open Task Manager. Disable all startup items.
   
• Restart your computer and try reinstalling the driver.

Download Drivers Manually:
 

• Visit the Official HP® Support page.
   
• Search for and select your specific printer model.
   
• Download the latest driver compatible with your operating system and install it manually.

Reset HP Smart:
 

• Open HP Smart, disconnect and remove the printer from the app.
   
• Uninstall HP Smart by going to your computer's Settings > Apps > Installed Apps. Find HP Smart and uninstall it.
   
• Reinstall HP Smart from the Microsoft Store and set up your printer again. HP Smart.

Check for Windows Printer Queue Issues:
 

• Go to Control Panel > Devices and Printers.
   
• Right-click any problematic printer entries and remove them.
   
• Clear the print spooler by typing net stop spooler in Command Prompt (Admin), delete the contents of C:\Windows\System32\spool\PRINTERS and then type net start spooler.
   

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support