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‎12-21-2023 08:14 AM

HP Recommended
Product: MFP M281cdw

I received this printer from a neighbor. When I boot it up, I get the 49 error. I tried some of the recommendations for resetting - hitting the back arrow 4 times, turning off & on, unplugging for a few minutes, etc., but it just cycles through rebooting and then throwing the error.

 

I am trying to update the firmware via USB, but the firmware download on the HP site is an .exe file - I can't get to the specific .bdl file I need. When I click on the download, it just launches an update window on my computer.

 

Any other recommendations for clearing the error or updating the firmware?

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3 REPLIES 3

‎12-24-2023 06:35 AM

HP Recommended

Hi @Saraes,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Also, refer to the below link for more information related to the error.

 

https://support.hp.com/in-en/document/c04024079

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎12-24-2023 07:32 AM

HP Recommended

Thank you for the response. I'm getting stuck on Step 4: Updating the firmware. I've downloaded the firmware update to a thumbdrive, but when I open it there is no .bdl file. Please see screenshot below of the extracted files. I don't know how to continue from here.

 

Saraes_0-1703428157492.png

 

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‎12-26-2023 04:49 AM

HP Recommended

Hi @Saraes,

 

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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