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‎10-16-2023 04:49 PM

HP Recommended

this is a envy all in one 5000 series  model number5055 it did not work correctly wirelessly so i bought a usb cable have a windows 10 on laptop. deleted the old hp name have only the default name it worked once using usb cable i cannot find my printer only default i think it said hp988541.ian also by deleting a hub my mouse did not work spent hours trying to connect blue tooth mouse.  is this printer to old to recognize usb cable ? if I get the usb cable to work will the mouse not work? read about a bluetooth small device that i guess gets plugged into computer so you can get a better connection ? is bluetooth and wireless the same? the printer did work wirelessly BUT I HAD TO ALWAYTS TROUBLE SHOOT

I KNOW THE SERIAL NUMBER IKNOW  THE MODEL I KNOW THE PRODUCT NUMBER IF I HAVE TO WILL GO BACK TO WIRELESS BUT I CANNOT GET THE OLD RECOGNIZABLE HP NAME FOR THE PRINTER THE PRINTER SAYS WIDZARD IS SET U[P NOTSURE

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1 REPLY 1

‎10-16-2023 09:10 PM - edited ‎10-16-2023 09:12 PM

HP Recommended

The ENVY 5055 has been recently update, both drivers and firmware.

If you are having problems with Wi-Fi it is possibly due to security changes that could be fixed with a firmware update.

 

You should use the windows setting "add remove" to remove a printer rather than delete a device.

 

Disconnect the USB cable.

Please use the "add or remove" feature to uninstall the 5055 printer drivers

Go here and download the print and scan driver

https://ftp.hp.com/pub/softlib/software13/printers/EN5000/Full_Webpack-44.11.2778-EN5000_Full_Webpac...

select USB if asked and connect the USB after installation or when asked to connect the cable.

get a print report and verify the firmware is dated Oct 2022.  if older then update the firmware

https://ftp.hp.com/pub/softlib/software13/printers/en5000_2237A/EN5000_2237A.exe

 

The manual is here

http://www1.hp.com/ctg/Manual/c05643392.pdf

 

If you wish to use Wi-Fi then use WPS and connect the router to the printer using the routers WPS feature.  if that feature is missing then select WPA2 and ensure the latest firmware is in the printer.

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