5010 envy printer-lost setup cartridges

[ScotManG]

Hi.  Mother-in-law lost setup cartridges for HP envy 5010 printer and when I tried 65 ink 2 pack (new), I’m getting error “use SETUP Cartridges “ which I don’t have.  So I have any options to get around this?  Thanks in advance.

[Treeko]

Hi @ScotManG 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues with HP Printer.

You can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[ScotManG]

Hi and thanks, as mentioned, I do not have the SETUP cartridges.  My mother-in-law basically threw them away when she couldn't figure out how to run the printer (she was frustrated)... and she gave me the printer now (literally new printer) *without* the SETUP cartridges.  What can I do to get around this?  Do I have to buy new SETUP cartridges?  How?  Seems like a silly system to be honest with you.  Thanks.  Scott

[ScotManG]

✋Hi, can I get some help with this?  The printer (nearly brand new) is useless until this gets resolved.  Thank you.

[Treeko · Accepted solution]

Hi @ScotManG 

You can perform the steps mentioned in this link. you can perform the steps with any hp genuine cartridges.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[ScotManG]

Thank you!  I don't know why, but it is working now... I didn't do anything but turn it on (it was off for 2 days).  Thank you!