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- HP Community
- Printers
- Printer Setup, Software & Drivers
- 7100 Envy printer

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05-21-2021 09:25 AM
All off a sudden, I cannot scan from my computer!
Do I need a driver update for my printer to talk to my Mac running Big Sur 11.3.1. please?
It is showing connected to Wi-Fi Direct whereas it was connected to my home Wi-Fi before; has it defaulted to a different wifi with the Big Sur upgrade and how do I change it back to my home network please?
Thanks
05-24-2021 05:21 AM
@VarnPotts, Welcome to the HP Support Community!
Wi-Fi-direct is used if you do not have a personal wireless router.
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
Perform a ping test to check the connectivity
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
- Enter “ping” followed by the IP address of the printer.
- Press Return. Press ctrl C after 10 pings
- There should be 0% packet loss, share the results in your next post.
Check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
You may use the AirPrint driver to print from the Mac - HP printer setup (Apple AirPrint for Mac)
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee