79 Service error on Color Laserjet Pro M281fdw... NEED HELP!

[MSuth]

I recd an update availability notice on my HP Color Laserjet Pro MFP M281fdw printer and pressed update now.  Ever since, the printer indicates 79 Service error.  I've tried all instructions on the HP support page... turned off, then on, updated firmware, plugged into the wall outlet instead of surge protector... nothing is working.  The printer keeps rebooting with the error whenever I have the wi-fi and/or network set to "on".  I'm going crazy and have wasted a weekend trying to fix.  What do I do?

[Jay_G24]

Hi @MSuth,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Texex44]

I have the same problem with MFP 281fdw. Can you please send me the private message.

[Jay_G24]

Hi @Texex44,

I'd like to help!

I have shared the instructions in a private message.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[hcho]

I have the same problem with MFP 281fdw. Can you please send me the private message with instructions how to recover the printer to known state.  Thanks in advance.

[Jay_G24]

Hi @hcho,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[35_TeXaS]

I have the same problem of my printer  resetting after about 1 minute then initializing after the service code 79 error on my MFP M281fdw. Can you please send me instructions on how to fix this? 

I’d also like to know if anyone has had success on fixing their printer after having this problem.  Any responses would be greatly appreciated!

Thanks

[Jay_G24]

Hi @35_TeXaS,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[HeyPhotoLady]

I have the same problem, can you send me the instructions as well?

[Texex44]

No, The answer sent to me did not correct the problem. I have not received a real solution yet.