8022e stuck

[Aelis]

8022e is stuck in “get hp software” without wifi on

[Zincas]

Hello Aelis,

Are you able to press the question mark and then go for the manual setup? 

[Aelis]

No. It just explains that i need to go to the app to complete setup. 

[A_Gayathri]

Hi @Aelis,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet Pro 8022e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• click here and follow the troubleshooting steps   HP printer setup (HP Smart app)
• click here and follow the troubleshooting steps  HP printer setup (Wi-Fi Direct)
• click here and follow the troubleshooting steps  HP printer setup (Wi-Fi network)

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!