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‎06-22-2023 02:05 PM - last edited on ‎06-23-2023 05:01 AM by Retired

HP Recommended

8022e is stuck in “get hp software” without wifi on

Category:
3 REPLIES 3

‎06-22-2023 04:16 PM

HP Recommended

Hello Aelis,

 

Are you able to press the question mark and then go for the manual setup? 

Zincas
I am an HP notebook/printer technician.
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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‎06-22-2023 09:55 PM

HP Recommended

No. It just explains that i need to go to the app to complete setup. 

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‎06-23-2023 03:05 PM

HP Recommended

Hi @Aelis,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP OfficeJet Pro 8022e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.
  • click here and follow the troubleshooting steps   HP printer setup (HP Smart app)
  • click here and follow the troubleshooting steps  HP printer setup (Wi-Fi Direct)
  • click here and follow the troubleshooting steps  HP printer setup (Wi-Fi network)

 

If the issue persists, then please follow the steps mentioned in this document:

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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