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Microsoft Windows 10 (64-bit)

8600 Officejet Pro.  Cannot print on A7 envelopes - no choices for A7, 7BAR or USPO Medium envelop (approx 5.25 X 7.1875)  in a jam, already mail-merged all the addresses.

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Hi @pwpedro ,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

 

If you're facing issues printing on A7 or similar-sized envelopes with your HP Officejet Pro 8600 printer, you can try the following steps to troubleshoot and resolve the problem:

Paper Size Settings:

  • Make sure that the paper size settings in your print settings match the size of the envelopes you're using. In the Print dialog box, check if "A7" or a custom size close to 5.25 x 7.1875 inches is selected.

Custom Paper Size:

  • Create a custom paper size for your envelopes. To do this, go to the "Devices and Printers" on your computer, right-click on your printer, and select "Printer Properties." Under the "General" or "Paper/Quality" tab, look for an option to add a custom paper size.

Printer Driver Update:

  • Ensure that your printer driver is up-to-date. Visit the HP website, locate the drivers section, and download the latest driver for your HP Officejet Pro 8600 model. Install the updated driver and restart your computer.

Printer Firmware Update:

  • Check if there's a firmware update available for your printer on the HP support website. Firmware updates can sometimes resolve compatibility issues.

Manual Feed Option:

  • Some printers have a manual feed option for envelopes or custom-sized paper. Check the printer manual or settings to see if there's a manual feed option, and use that to feed the envelopes.

Printer Preferences:

  • In the Print dialog, look for "Printer Preferences" or "Properties" and check for any options related to paper size and type. Ensure that the settings are configured to accommodate envelopes.

Microsoft Word Envelope Settings:

  • If you're printing from Microsoft Word, ensure that the envelope settings within Word match the size of your envelopes. Go to the "Envelopes" dialog in Word and set the size to custom if needed.

HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 refer  Product specifications

I hope this helps. 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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