8600 wont scan to my MAC

[Yorkster2]

My 8600 stopped scanning from my MAC after I upgraded my software to to Mohave 10.14.1  The HP error states that the printer is not compatible with my MAC.  I can’t find an upgraded to my 8600 to correct this.  Any suggestions?

[KrazyToad]

@Yorkster2

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

Also ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

Then Remove and Re-Add the printer back to the Mac printing Queue using Airprint

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Try printing and let me know how it goes

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[Yorkster2]

KrazyToad, thanks for the suggestion, but it did not work.

As I stated on my 1st post, I have a MAC with Mohave 10.14.1 update, the latest for my MAC.

When I go thru the protocal with HP Support, this is what comes up:

"NO SOFTWARE OR DRIVERS ARE AVAILABLE FOR THIS PRODUCT WITH THE SELECTED OPERATING SYSTEM. PLEASE MAKE A DIFFERENT SELECTION, OR VISIT THE PRODUCT HOMEPAGE."

I've deleted my 8600 from my MAC and tried to re-install, and NOW, it won't install.  So I'm thinking athat the MAC 10.14.1 isn't compataible with the 8600 as it is now.

Any other suggestions?

Thanks!

[KrazyToad · Accepted solution]

@Yorkster2

Thanks for keeping me posted

Are you able to print? If the issue is only with scanning, I suggest you try the HP Easy Scan

Link: https://itunes.apple.com/in/app/hp-easy-scan/id967004861?mt=12

You can refer to this Link: https://support.hp.com/in-en/document/c04788799

Let me know how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

[hayseed3429]

I installed the HP scan app and was able to get it to scan but I was unable to get it to save to any of the options

[KrazyToad]

@Yorkster2

Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

You can also try the Image Capture feature which is inbuilt in Mac

 Let me know how it goes

Thank you 😊

[Yorkster2]

Thanks for your help. Your last post worked!

[KrazyToad]

@Yorkster2

I'm glad you got this issue resolved 

Do visit our HP Forums and drop us a message anytime you need help

Thank you  😊