8610 drivers wont install anymore on desktop.

[Vlaphor]

For some reason, my printer went from working fine on my desktop, to not working at all.  Something seems to have happened with the drivers, and I can't get them to install properly.  I tried uninstalling and reinstalling them several times, to no avail.  I know the printer is fine, since it prints off of my laptop like it should, but for some reason, the drivers will not install.  I tried both of the driver packages and they fail during install, I tried HP Smart and it shows the printer as "ready", but under "Installation Status", it says not installed.  Finally, Print and Scan doctor just tells me to run HP Smart and calls it a day.  

Any idea what is going on here?  I have never seen a driver installation fail this hard before.  It was working just fine a few weeks ago.

[Andr-1611]

Hello @Vlaphor ,
Welcome to the HP Support Community!

Try this solution:

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature So... ,

1) File name: OJ8610_198.exe (162.1 MB)

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE 1), see above.
14. The installation was completed successfully, now you must ...
15. Restart the PC again
16. Now the installation is complete.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Important information:

Change back the File Explorer settings -
• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)
OK

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.