8610 printer.

[Dago1]

Have 8610 wireless network printer. updated driver. can see printer from desktop.  can print internal test page.  can't print document. shows up in print Que but just disappears. other devices can print.

[Raj1788]

@Dago1

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

This could be the issue with the drivers, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8610-e-all-in-one-printe... to download and install the HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers

If the issue persists, Click on this link: https://support.hp.com/in-en/document/c04695514 for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Dago1]

did not help.  May have to call microsoft or dell

[Raj1788]

@Dago1

Appreciate all your time and efforts.

I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!