8630 Software install issue

[Raideroxnard]

I came across this as I tried to install the software for the printer. It used to be installed but it now says it needs to connect to the printer again and install the software to use it. When I try to install the printer, It says it cannot find it even though it shows up on the list of printers available. When I try to uninstall it through the print doctor, here is the message I get.

Please help.

Thanks.

[Kumar0307]

@Raideroxnard, Welcome to the HP Support Community!

Make sure the printer and the computer are connected to the same wireless network.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Raideroxnard]

I have done this and no resolve. I can print but cannot install the HP software.

[Kumar0307]

@Raideroxnard

Let us try these steps:

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

Let me know how this goes.