I have an Office Jet 8702 that my wife bought shortly before our last computer went on the fritz. It never got taken out of the box. Today I took it out of the box to set it up. I installed the setup cartridges and received an error message saying that one or more of the cartridges was missing or damaged. I removed the cartridges and reinstalled them. I then unplugged the printer for 60+ secs to reset it. After doing both of these multiple times I am still receiving the error message. Do I need to purchase new setup cartridges or can they be saved somehow?
If the printer is under return period policy, I recommend you get a replacement from the place where you bought it, or please reach out to the HP Technical Support team in your region regarding the replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Also, we may try to bypass the use of setup ink cartridges. For this, you need to have a new set of regular HP ink cartridges.
Keep me posted for any other assistance.
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