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Message 1 of 2
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8702 printer setup cartridges

HP Recommended
HP Office Jet 8702

I have an Office Jet 8702 that my wife bought shortly before our last computer went on the fritz. It never got taken out of the box. Today I took it out of the box to set it up. I installed the setup cartridges and received an error message saying that one or more of the cartridges was missing or damaged. I removed the cartridges and reinstalled them. I then unplugged the printer for 60+ secs to reset it. After doing both of these multiple times I am still receiving the error message. Do I need to purchase new setup cartridges or can they be saved somehow?

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HP Support Agent
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Message 2 of 2
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HP Recommended

@meyekidzrul, Welcome to the HP Support Community!

 

The setup ink cartridges are not available in stores for sales. It comes with the printer. Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, continue to the next step.

 

If the printer is under return period policy, I recommend you get a replacement from the place where you bought it, or please reach out to the HP Technical Support team in your region regarding the replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Also, we may try to bypass the use of setup ink cartridges. For this, you need to have a new set of regular HP ink cartridges.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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