-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- 8710 Officejet reset bypass setup cartridges

Create an account on the HP Community to personalize your profile and ask a question
02-21-2023 10:13 PM
I bought an Officejet 8710, and when I went to configure it, it insists that I need setup cartridges as part of the process. I purchased the unit from a thrift store and it didn't come with any setup cartridges. It will turn off and back on with the button, but nothing will take it past the step where it says "Install the cartridges that came with the printer."
Is there a way to bypass this, or did the printer brick itself rather than be re-homed?
02-24-2023 11:41 PM
Hi @upcountrydegen
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing cartridge issues with HP Printer.
You can perform the steps mentioned in this link.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
02-26-2023 11:37 AM - edited 02-26-2023 11:38 AM
Thanks for your reply @Treeko, though it doesn't apply to my question. The link applies if I had the setup cartridges available. These did not come with the printer, and I need to bypass the setup cartridge error during setup without using them, or find a way to get a set of them. What is the process for that?
02-27-2023 01:27 AM
Hi @upcountrydegen
You can try steps under this link as well.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Take care and have a great day ahead!
Treeko
HP Support
I am an HP Employee