8710 Printer-update print apps....

[kmcc927]

Apologies, newbee here.   When trying to do a "Scan to Email", printer is asking me to go to APPS and "Update Print Apps".

I hit "Update Print Apps", and it keeps coming back saying" the list of print apps on this printer could not be updated.  Try again later."     Keeps doing this over and over.    I have unplugged router and rebooted several times.   I have turned it off  and back on again, and still the same statement.   Any ideas??

[TEJ1602]

@kmcc927, Welcome to HP Support Community!

Follow the steps below-

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If you still have issues, try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

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