8715 EWS hangs after checking for firmware update.

[B_Will]

I check each day for firmware updates on my HP 8715.

After 20 or 30 days the EWS gets flakey and hangs.

[Kumar0307]

Hi @B_Will

Welcome to the HP Support Community. I'd be happy to assist you.

Have you tried assigning a static IP address to the printer and check if the issue persists?

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Also, try with different web browsers.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[B_Will]

Hi Kumar,

The printer has a static IP address outside of the DHCP range.

Next time it happens I will try using Chrome instead of Edge.

[Kumar0307]

@B_Will

Sure, kindly use Google Chrome(preferred) instead of Edge and let us know how it goes.

Keep me posted.