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‎02-26-2025 10:22 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

Help! My 8715 OfficeJet Pro 8715 is giving me a message suddenly that my ink is 'Older Generation' and will not work with the printer even though that's what I have always used. I've heard I need to downgrade the firmware but don't know where to find the old firmware. Does anyone have a link or know how to do this?

Thank you!!

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1 person had the same question
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‎02-27-2025 12:26 AM

HP Recommended

Sharing steps and links on official HP forum is not allowed, but I am sure you can find all the steps on the google.




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‎03-02-2025 05:22 PM

HP Recommended

Thank you

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‎03-26-2025 10:28 AM

HP Recommended

not finding the downgrade on google... lots of words but no help

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‎03-26-2025 10:29 AM

HP Recommended

Did you figure it out?  I am also in the same position and did not find the old firmware.

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