9010 printer regional code change

[NikNak99]

Hi,

I moved from Germany to USA with my office jet 9010, and I need to do a regional reset.

I had cartridges 963 which worked, however trying to use cartridges 967 doesnt work.

Can you please send instructions on how to do a regional reset.

Thanks

[Kuroi_Kenshi]

Hi @NikNak99,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

Take care and have an amazing day ahead! 🚀

Kuroi_Kenshi

Best regards,