9015e Won't Attach to Web Services Correctly -- Not Eligible for HP Instant Ink

[brmail]

I have had a HP 9015e for one week and I have not be able to get it to fully setup in HP Smart or add it to my HP Instant Ink plan.

In HP Smart, I receive this message:

In HP Instant Ink, I receive this message:

The printer on the left is my old printer that is no longer working and the printer on the right is my new printer. The new printer IS eligible for HP Instant Ink as it is a series 9010 printer.  I have spoken with two different user support people.  The first worked diligently to troubleshoot with me, but was not able to resolve the problem.  He suggested I contact the Instant Ink support directly.  The 2nd support person at Instant Ink was working on the problem for me when our call was disconnected.  He had my number to call me back, but never did.  I'm frustrated that I have put a couple hours into user support and still do not have a solution. 

Is there a fix for this problem?  In searching through this forum, I found that other printers have had this problem.  

[Jay_G24]

Hi @brmail,

Were you able to enroll in instant ink?

If yes,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[brmail · Accepted solution]

Problem was resolved with help of the HP Print Plus support member that I called this morning.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!