9025e printer

[papaken1313]

2 months ago an extra printer showed up and it said scan only do not remove.. Since then I have not been able to Fax, scan to  computer and print from others computers. one help told me to remove and install. I did the removal but have never been able to reinstall using HP Smart .But I can order ink  but no software to my PC. some goes directly to printer but nothing goes to PC. HELP please

[Jay_G24]

Hi @papaken1313,

 Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to reinstall the HP scan.

Try the below suggestions-updates

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from the windows store

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Hope this helps! Keep me posted. 

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