9120e Setup

[ST9120]

Just purchased 9120e. Used quick guide setup. Control Panel is stuck on "Return to Setup Website". Printer is not yet connected to wi-fi, but I can't get anything on the Control Panel except the error message.

[Garp_senchau]

@ST9120, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Reboot the Printer

Turn off the printer and unplug it for about 30 seconds to 1 minute.

Plug it back in and turn it on. Check if the control panel reverts to the normal screen or continues showing the "Return to Setup Website" message.

Connect to Wi-Fi

Since the printer isn't connected to Wi-Fi yet, this could be why it's stuck in the setup process.

Use the control panel to access the Network Settings or Wi-Fi Settings.

Follow the on-screen instructions to connect the printer to your Wi-Fi network.

If the control panel is still stuck, you might need to use a USB cable to connect the printer to your computer temporarily and use the software installation to proceed with setup.

Reset the Printer to Factory Settings

If nothing works, you might need to reset the printer to its default factory settings.

Reference: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,