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‎07-13-2025 09:57 AM

HP Recommended

This is a 9125 e printer just out of the box and it says indicated cartridges are not communicating correctly with the printer. I have replaced the same cartridge power cycled unplug the power I just can't get this to go past the cartridge problem

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‎07-13-2025 10:07 AM

HP Recommended

To add some more detail I cannot get past the screen that says there's a cartridge problem. I can't get to a menu on this printer all I get is the cartridge problem screen and I can't go further

 

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‎07-15-2025 06:45 AM

HP Recommended

@Pappy02, Welcome to the HP Support Community 

  

I understand you are facing an issue with SETUP cartridges issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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