9720e wont primnt A3

[user3311]

Bought the printer earlier this week as I needed to print A3, and the printer won't let me select A3 as an option. I have wasted hours trying to sort this. Frustrating. Can somebody from HP please help?

[Dragon-Fur]

@user3311 

Welcome to the HP Community --

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@user3311 wrote:

Bought the printer earlier this week as I needed to print A3, and the printer won't let me select A3 as an option.

I have wasted hours trying to sort this.

Frustrating.

Can somebody from HP please help?

---

I will let the moderators know you want someone from HP to answer.

Those of us designated as Experts do not work for the company -- we are volunteers.

Agents are normally severely backlogged -- there are thousands of requests and few of us who answer the calls for help.  Be patient.

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-- Answer - Courtesy -- Short Version --

I suspect the source of the problem is the driver assignment.

-- Supported versions of Windows --

IPP / Microsoft Drivers do not include product specialty paper sizes or types.

The solution is to install the full driver printer software.

Two options:

HP Easy Start Printer Setup Software (Internet connection required for driver installation)

OR

HP OfficeJet Pro 9720 Series EasyStart Printer Setup Software - Offline Use Only

• Open the Webpage for the option you want to try.
• Enter your Operating System / version and Submit
• Download and run the installation package using an administrator type account
• Restart the computer and sign in

Next,

• Make sure the printer is selected as the Default printing Device else make sure you select the printer when configuring your job.
• Make sure Printer Properties > tab Advanced > Driver is set to the installed HP driver and not one of the IPP / Microsoft drivers
• Item #1 Driver
•   Printer_Properties_Reprint_19

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[Pallipurath]

Hi @user3311 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand how it feels especially when you purchased the HP OfficeJet Pro 9720e Wide Format All-in-One specifically for A3 printing. If A3 is not available as a paper size, the issue is usually related to the printer driver, paper settings, or software configuration rather than the printer hardware. I would request you to please follow the steps:

Confirm the printer detects A3 paper

• Load A3 paper into the input tray.
• Adjust the paper guides so they are firmly against the paper.
• On the printer's touchscreen, check whether it prompts you to confirm the paper size.
• If it doesn't:
• Go to Settings → Paper Handling.
• Select the tray.
• Set:
• Paper Size: A3
• Paper Type: Plain Paper (or the type you're using)
• Save the settings.

Select A3 in the print settings

When printing:

• Press Ctrl + P.
• Select HP OfficeJet Pro 9720e.
• Click Printer Properties or Preferences.
• Under Paper/Quality or Advanced:
• Set Paper Size = A3.
• Ensure Paper Source matches the tray containing A3 paper.
• Click Apply and print.

If A3 does not appear in the list, continue to the next step.

Check the installed driver

Windows may have installed a generic driver that does not support all printer features.

• Open Control Panel 
• Devices and Printers.
• Right-click the printer.
• Select Printer Properties.
• Open the Advanced tab.
• Verify the driver name.

Remove the printer and install the full HP driver instead. Generic drivers often do not expose A3 printing options.

Reinstall the HP Full Feature software

• Remove the printer from Printers & Scanners.
• Uninstall:
• HP Smart
• HP printer software
• Restart the PC.
• Install the latest Full Feature Software for the HP OfficeJet Pro 9720e from HP Support.
• Add the printer again.
• Check if A3 is now available.

Print from another application

Try printing an A3 PDF from:

• Adobe Acrobat Reader
• Microsoft Word
• Paint (create a blank A3 page)

Sometimes the issue is application-specific rather than printer-related.

Take care and have an amazing day!