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Locked

‎01-31-2025 12:54 PM

HP Recommended
Operating System: Microsoft Windows 11

9730e is offline, possibly driver issues

 

1 person had the same question
1 REPLY 1

‎01-31-2025 01:09 PM

HP Recommended

@execDCal05156, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding 9730e being offline!  
We're thrilled to have the opportunity to assist you and provide a solution.

If your HP OfficeJet Pro 9730e is showing as offline, it could be due to driver issues, network problems, or incorrect printer settings. Try these troubleshooting steps:

Restart Devices

  1. Turn off the printer, unplug it from power, and wait 1 minute.
  2. Restart your computer and router.
  3. Turn the printer back on and check its status.

Check Printer Connection

  • If using Wi-Fi, ensure the printer is connected to the correct network.
  • If using USB, try a different port and cable.
  • If using Ethernet (LAN), check the cable connection.

Set Printer to Online Manually (Windows)

  1. Go to Control Panel > Devices and Printers.
  2. Right-click on your HP 9730e and select See what’s printing.
  3. In the new window, click Printer (top left) and uncheck "Use Printer Offline" if enabled.

Reinstall Printer Drivers

  1. Remove the printer from Control Panel > Devices and Printers.
  2. Download the latest drivers from HP's official website.
  3. Run the HP Print and Scan Doctor (Download Here) to detect and fix issues.
  4. Reinstall the printer and check if it comes online.

Update Firmware

  • If you can access the HP Embedded Web Server (EWS), try updating the firmware manually.
  • Go to Settings > Printer Update and check for updates.

Assign a Static IP (For Network Printers)

  1. Print a Network Configuration Page from the printer settings.
  2. Find the current IP Address of the printer.
  3. Enter the IP in a browser to access EWS (Embedded Web Server).
  4. Set a Static IP under Network Settings to prevent future disconnections.

If the issue persists, let me know what step you reached and any error messages you see! 🚀

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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