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Locked

‎08-18-2023 04:39 PM

HP Recommended
Product: HP LaserJet Pro 300 color MFP M375nw
Operating System: Microsoft Windows 7 (64-bit)

This printer (M375nw) has been installed on this computer for many years.

The computer is running on Windows 7 (64bit) and cannot be upgraded to windows 10 due to hardware limitations.

 

It was working fine until this morning when, somehow, it wasn't working and saying the driver was missing and I couldn't update or re-install.

 

I keep getting this message: "A fatal error occurred preventing product use"

 

I have been trying to reinstall it for at least 6 hours now ! 😞

 

As I followed answers for this same problem but for different printers/OS, I uninstalled everything (driver, printer, program), I cleaned up all temps files, and rebooted at each and every step of the way... Each time I then try to install it, it "sees" the printer on my network but  I keep getting this same error. "A fatal error occurred preventing product use"

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